Refund policy

Full Price Items

Halloween DXB is happy to accept returns within 7 days of receiving your order, provided the items meet the following conditions:

  • Condition: Returned in original dispatched condition, clean, and unopened.

  • Documentation: Includes a copy of the original order/packing slip or a return note.

  • Packaging: Safely packed to prevent transit damage and returned as received.

Note: We are unable to process refunds if these conditions are not met. Please keep all proof of postage and receipts until your refund or request is fully completed. Halloween DXB is not responsible for items lost in return transit.

Refunds & Returns Procedure

  • Step 1: Inform us of the item(s) you wish to return by emailing hello@halloweendxb.com. Always include your name and order number in all correspondence.

  • Step 2: Arrange to ship your products back to us using a registered courier service. Note: The cost of return shipping is your responsibility.

  • Step 3: Once received and inspected to confirm they meet all return requirements, your refund will be issued via the original payment method.

Exchanges

You can exchange your order for the same item in a different size or choose any other item(s) of your preference.

  • Email hello@halloweendxb.com with your exchange details to get started.

  • If you are returning a faulty item, please see the "Faulty Item Request & Return" section below.

Sale & Discounted Items

  • Final Sale: All sale and discounted items (including those purchased using a promotional code) are FINAL and are not eligible for returns.

Faulty Item Request & Return

  • Timeline: Faulty items will not be accepted after 30 days from the purchase date.

  • How to Claim: Contact hello@halloweendxb.com with your name, order number, details of the fault and clear images to begin the process.

  • Resolution: Once returned, inspected, and confirmed faulty, we will reimburse the return shipping cost alongside the item cost, or reship a replacement if preferred.

Refund Processing Time & Repayment

  • Timeline: Once your returned package is received, refunds are issued to the original payment method and typically take 7 to 10 days to appear, depending on the issuing bank.

  • Damaged or Incorrect Items: In the rare case that an item arrives damaged, defective, or not as described on the website, you will receive a full refund, including any original shipping fees applied.

Final Notice: No exceptions to our terms will be made.